Q. Do I have to pay for the app?

A. No. MyFlexMobile is one of the many free features that is included as part of your take care benefit plan. It is available for download for free from the Apple App Store and Google Play.

Q. Can I use the same login and password on the mobile site and app as I use for my regular MyFlexOnline account?

A. Yes. The MyFlexOnline mobile site and MyFlexMobile was designed with your convenience in mind, and that includes only having one login regardless of how you access your accounts.

Q. The item I purchased requires a prescription. Can I use the MyFlexMobile App to upload that too?

A. Yes. If you indicate that the purchased Over-the-Counter (OTC) item requires a prescription, the app will prompt you to upload an image of the prescription to support your claim or verification.